The spokeswoman, speaking by telephone from New Jersey, said there is no immediately available figure on the cost of the recall, how long it would take or how much in revenue the product contributes to Unilever's total sales.
The spokeswoman stressed that the recall affects only the Slim-Fast line of ready-to-drink can products and not those that come in powder or snack-bar form.
She said she doesn't have immediate information on whether customers have started calling Unilever's hotline number since the company announced the recall Thursday. She added that she couldn't comment on whether the company will compensate customers but said "the probability of serious, adverse consequences is remote."
On Thursday, Unilever's U.S. office said the recall is "due to the possibility of contamination with Bacillus cereus, a micro-organism, which may cause diarrhea and possibly nausea and/or vomiting."
Unilever said the recall began after the Anglo-Dutch consumer-goods group conducted a quality test on the canned product.
"Out of an abundance of caution, the company is recalling all ready-to-drink products in cans that are currently in distribution centers, on-shelf or in back rooms in retail outlets or in consumers' homes," it said in a statement.
The spokeswoman Sunday said shipments of the product will resume after the problem has been corrected.
The ready-to-drink products are packaged in cartons and contain four, six or 12 cans containing 11 fluid ounces each. Individual cans are also sold in certain retail outlets.
A check on Amazon.com shows 24 cans of the product's "Chocolate Royale" flavored drink costs $33.83.
The Unilever spokeswoman said buyers of the product should discard them and contact the company for a full refund.
A Unilever spokesman in London said there were no plans for a similar recall in the U.K. or Europe.
Source: http://online.wsj.com/article/SB10001424052748703558004574580040211489548.html
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